Shipping policy

At AURORIFT, we aim to provide clear and reliable shipping information for every furniture order. This policy explains our order processing times, shipping charges, estimated transit times, and delivery procedures.

Order Processing Time

Orders are generally processed within 1–2 business days after successful placement and payment authorization or confirmation.

Business days exclude weekends and applicable public holidays.

Processing time refers to the time required to prepare an order for shipment. It does not include the time the carrier needs to transport the order to your address.

Orders may occasionally require additional processing time because of inventory availability, order verification, high demand, or unforeseen operational circumstances. If we become aware of a material delay, we will make reasonable efforts to notify you.

Shipping Fee

Our standard shipping fee is $50 per order.

The applicable shipping fee will be displayed at checkout before payment is completed. Please review your order total carefully before submitting your purchase.

If a special delivery service or additional charge applies to a particular product or destination, the applicable terms should be disclosed before you complete your order.

Estimated Transit Time

Our estimated shipping transit time is 5–8 business days after dispatch.

The estimated timeline is therefore:

Order processing: 1–2 business days.
Shipping transit: 5–8 business days after dispatch.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier capacity, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control.

Shipping Destinations

AURORIFT accepts orders for delivery to the destinations available through our checkout process.

Please verify that your full shipping address, apartment or unit number, ZIP code, and contact information are accurate before submitting your order.

If your address is outside our supported delivery area, or if a particular item cannot be shipped to your location, we will contact you where reasonably possible to discuss the available options.

Large Furniture Deliveries

Sofas and other large furniture items may require additional delivery coordination.

Before placing an order, please confirm that the item will fit through all relevant entrances, doorways, hallways, staircases, and elevators.

Please ensure that someone can receive the delivery at the shipping address when required by the carrier.

Delivery services may vary by item and destination. Unless expressly stated on the product page or at checkout, customers should not assume that standard shipping includes room-of-choice delivery, assembly, installation, or removal of existing furniture.

Tracking Information

When tracking is available, we will provide tracking information after the order has been dispatched.

Please allow time for the carrier's tracking system to update after the first scan.

If your tracking information is unavailable, has not updated for an extended period, or indicates an unexpected delivery issue, contact hello@aurorift.us with your order number.

Incorrect Addresses and Failed Deliveries

Customers are responsible for providing an accurate and complete shipping address.

If you discover an error after placing your order, contact us immediately. Address changes may not be possible after the order has been processed or handed to the carrier.

If a delivery fails because of an incorrect address, an unavailable recipient, or other delivery circumstances, additional shipping or redelivery charges may apply where permitted by law and disclosed by the relevant carrier or service provider.

We will review individual cases and communicate any applicable options.

Delayed or Lost Shipments

If we learn that an order cannot ship within the timeframe promised, we will notify you and provide the appropriate options, including the opportunity to accept a delay or cancel the order for a refund where required by law.

If your order appears lost or significantly delayed in transit, contact us so we can review the tracking information and coordinate with the carrier as appropriate.

We will handle unresolved delivery issues in accordance with applicable law and our obligations to customers.

Incorrect, Missing, or Damaged Items

Please inspect your shipment upon arrival. If an item is damaged, missing, defective, or incorrect, contact hello@aurorift.us promptly.

Please provide your order number, a description of the issue, and photographs when applicable. Retain the packaging until we provide further instructions.

We will review the issue and communicate the appropriate next steps.