Refund policy

At AURORIFT, we want you to feel confident when shopping for furniture. If you are not satisfied with your purchase, our return policy provides a 30-day return window, subject to the conditions outlined below.

30-Day Return Window

You may request a return within 30 days of the delivery date.

To qualify for a standard return, the item must generally be:

In its original condition, without unreasonable use or damage.
Clean and free from stains, odors, or other signs of use beyond what is reasonably necessary to inspect the product.
Returned with the original accessories, components, and documentation, where applicable.
Packed securely for return transportation, preferably in its original packaging.

Because sofas and other furniture can be large and difficult to transport, please contact us before arranging a return shipment. Unauthorized returns may experience processing delays.

How to Request a Return

To initiate a return, email hello@aurorift.us within the 30-day return window.

Please provide:

Your order number.
The name of the item you wish to return.
The reason for your return.
Clear photographs of the item, if relevant.

Our team will review your request and provide instructions regarding eligibility, return arrangements, and the appropriate return destination.

Please do not ship furniture back before receiving return instructions from our team.

Return Shipping Costs

For standard returns due to a change of mind, incorrect selection, or personal preference, the customer is responsible for the reasonable return shipping costs unless otherwise agreed in writing or required by applicable law.

Because furniture is bulky, return shipping costs may vary depending on the item's size, weight, packaging, and collection location. We recommend obtaining the return shipping estimate before sending the item back.

The original $50 shipping fee is generally non-refundable for standard change-of-mind returns, except where a refund is required by law or the return is due to an issue for which AURORIFT is responsible.

If an item arrives damaged, defective, or incorrect, contact us before arranging a return. We will review the issue and determine an appropriate resolution. Where AURORIFT is responsible for the problem, we will not require you to bear return shipping costs that we are responsible for under applicable law or our agreed resolution.

Damaged, Defective, or Incorrect Items

Please inspect your furniture upon delivery.

If your item arrives damaged, defective, or different from the item ordered, contact hello@aurorift.us as soon as reasonably possible.

Please include:

Your order number.
A description of the damage or discrepancy.
Photographs of the affected item.
Photographs of the packaging and shipping label, when available.

Please retain the packaging and affected item until we provide further instructions.

Depending on the circumstances, available resolutions may include a replacement, repair where appropriate, or refund. We will communicate the proposed resolution after reviewing the information provided.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Non-Returnable Situations

Except where required by law or where the item is damaged, defective, or incorrect, a return may be declined if:

The 30-day return window has expired.
The item has been significantly used, altered, or damaged after delivery.
The item is missing essential components or accessories that were supplied with the order.
The item cannot be reasonably verified as part of the original order.

If specific products have additional return restrictions, those restrictions should be clearly disclosed on the relevant product page before purchase.

Refund Processing

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Please allow 5–10 business days after refund approval for processing on our side. Your bank, card issuer, or payment provider may require additional time to post the funds.

If a refund has been approved but has not appeared after the expected processing period, please contact us.

Refund amounts will reflect the applicable return circumstances, the terms disclosed at purchase, and any requirements of applicable law.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at hello@aurorift.us.

We will make reasonable efforts to cancel orders that have not entered processing or shipment. Once an order has shipped, the standard return process may apply.

If AURORIFT cancels an order or cannot fulfill it, we will provide the appropriate refund in accordance with applicable law.

Exchanges

If you would like to exchange an item for a different product, color, or configuration, please contact us.

Exchange requests are subject to product availability and approval. If a direct exchange is not available, we may recommend returning the original item under this policy and placing a new order.